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Director, Technical Program Management - Fraud Technology - Baltimore Maryland
Company: Capital One Location: Baltimore, Maryland
Posted On: 05/16/2024
Center 1 (19052), United States of America, McLean, VirginiaDirector, Technical Program Management - Fraud TechnologyAre you interested in leading programs that deliver on critical business goals and build large scale products & platforms?About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper.We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. -About the team: -If you're interested in ML and big data, we've got it - in the Fraud Tech space, we integrate with all of the most significant systems in Card. Whether we're scanning 10 new credit applications per second, 100 payment requests per second, or even 250 card authorizations per second, we're constantly on the lookout for fraudsters. We use ML, bot detection, voice printing, and rule-based systems, among other things to spot the latest trends and issues. -We coordinate complicated business processes across a huge (and growing!) fleet of microservices to do everything from sending real time alerts to deleting credit cards to releasing restricted accounts. We support Capital One customers at some of their most confusing times - trying to make the complex process of reviewing and reporting potential fraud issues and resolving disputes as simple as possible. We also support the workflow of the agents who investigate and resolve those issues. -We are now seeking a Director, TPM to lead our modernization journey of Fraud disputes and claims processing. You will partner with multiple product & technology stakeholders & clients across the Card Servicing domains to be the voice of the client across levels of leadership, build consensus by representing verbally and in writing, complex decisions, risks and trade-offs while driving the teams towards a north star vision for a modem claims infrastructure. This is a highly visible role that requires deep technology experience, customer focus, organizational leadership, effective communication and program management skills.In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.Our TPM Directors have: - Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
- Exceptional communication and collaboration skills
- Excellent problem solving and influencing skills
- A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker -
- Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
- Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
- Deep focus on execution, follow-through, accountability, and results
- Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
- Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partnersBasic Qualifications:
- Bachelor's degree
- At least 7 years of experience managing technical programsPreferred Qualifications:
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