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Automotive Customer Service Specialist - Hagerstown Maryland
Company: GREASE MONKEY
Location: Hagerstown, Maryland
Posted On: 05/09/2024
Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey - brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey - is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey - International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey - Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey - Technician Training & Certification Program. Grease Monkey - certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Essential Duties and Responsibilities
Provide Exceptional Customer Service
- Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
- Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
- Remind customers to submit feedback about their visit.
- Thank all departing customers, remind them to return.
- Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
- Process all payments using the computer system and credit card machine.
- Perform courtesy work when needed.
- Assist manager in resolving customer complaints. Maintain Customer Waiting Area
- Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
- Stock and maintain current reading materials ensuring it is appropriate for children. Maintain Front Office Area
- Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
- Stock Service Order Tickets.
- Input vendor shipments on computer Other Duties and Responsibilities
- Place customer quality assurance calls, write customer thank you notes.
- General center maintenance and cleaning duties.
- Attend crew meetings as required.
- Run errands and perform other duties as assigned by a Supervisor. Job Qualifications
- Excellent customer service skills
- Basic literacy (reading, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
- Attention to detail and accuracy
- Previous customer service and general office experience preferred Working Conditions
Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.
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