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Quality Assurance - Rockville Maryland
Company: PrideStaff
Location: Rockville, Maryland
Posted On: 05/04/2024
Quality Assurance (Remote)
Shift/Hours: Monday - Friday, First Shift, 8:00 AM -4:00 PM
Pay Rate: $20/hr
Location: Rockville, MD (REMOTE)
We are excited to share a new opportunity! PrideStaff, a nationally recognized staffing company, has been given an opportunity to assist a customer in Rockville, MD! Our client is a fast-growing company that provides communication solutions in wireless services. Give us a call at 443-546-4814 and/or apply directly to this posting for immediate consideration!
Quality Assurance job duties:
- Conduct regular quality assessments of calls handled by the support team to ensure adherence to established standards and procedures.
- Proactively identify areas for improvement in call handling processes and provide constructive feedback to representatives.
- Utilize analytical skills to pinpoint instances of non-compliance with policies and procedures and offer guidance for corrective action.
- Collaborate effectively with team members and leadership to address quality-related concerns and implement improvements.
- Demonstrate autonomy in managing specific tasks or projects related to quality assurance initiatives. Quality Assurance requirements include:
- Strong computer skills including data entry & typing
- Previous experience in quality assurance or similar roles within a customer support or call center environment.
- Must be extremely motivated, energetic, and personable
- Willingness to submit to a background check and/or drug test
- Effective written and verbal communication skills Benefits of working with PrideStaff:
- Medical, Rx, and Wellness Benefits
- Dental and Vision Plan Options
- Short-term Disability
- 401(k) Retirement Plan
- Holiday Pay Benefits of working with PrideStaff:
- Medical, Rx, and Wellness Benefits
- Dental and Vision Plan Options
- Short-term Disability
- 401(k) Retirement Plan
- Holiday Pay Interested in this position, but don't have a resume? No worries, give us a call at 443-546-4814.
Do you know someone who could also be a good fit for this position? Do you want to earn some extra cash? Refer them today! https://www.pridestaff.com/referafriend/
Join Us. PrideStaff Company Overview
PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.
Quality Assurance (Remote)
Shift/Hours: Monday - Friday, First Shift, 8:00 AM -4:00 PM
Pay Rate: $17/hr
Location: Rockville, MD (REMOTE)
We are excited to share a new opportunity! PrideStaff, a nationally recognized staffing company, has been given an opportunity to assist a customer in Rockville, MD! Our client is a fast-growing company that provides communication solutions in wireless services. Give us a call at 443-546-4814 and/or apply directly to this posting for immediate consideration!
Customer Service Representative job duties: - Conduct regular quality assessments of calls handled by the support team to ensure adherence to established standards and procedures.
- Proactively identify areas for improvement in call handling processes and provide constructive feedback to representatives.
- Utilize analytical skills to pinpoint instances of non-compliance with policies and procedures and offer guidance for corrective action.
- Collaborate effectively with team members and leadership to address quality-related concerns and implement improvements.
- Demonstrate autonomy in managing specific tasks or projects related to quality assurance initiatives. Quality Assurance requirements include:
- Strong computer skills including data entry & typing
- Previous experience in quality assurance or similar roles within a customer support or call center environment.
- Must be extremely motivated, energetic, and personable
- Willingness to submit to a background check and/or drug test
- Effective written and verbal communication skills Benefits of working with PrideStaff:
- Medical, Rx, and Wellness Benefits
- Dental and Vision Plan Options
- Short-term Disability
- 401(k) Retirement Plan
- Holiday Pay Benefits of working with PrideStaff:
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