In-Park Services Director - Bowie Maryland

Company: Six Flags America
Location: Bowie, Maryland
Posted On: 05/04/2024

Specific Duties and Responsibilities

Development of strategies and initiatives to maximize the financial & operational performance.
Oversight of all operational functions related to the safe, efficient, and effective operation of Food & Beverage, Retail, Rentals, Purchasing, and Warehouse departments; as well as, overseeing the operation of the Information Systems Department
Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting.
Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location.
Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra - Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities.
Play a leadership role in the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities.
Participate in long range planning for continued net profit growth of the revenue departments.
Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives.
Interface and support various Marketing, Administration, Maintenance, Finance, and Corporate Partnerships initiatives to ensure successful implementation of all special projects, events, and programs.
Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures.
Build effective relationships throughout the Park & Corporate management team to ensure the effective execution of the Park's business plan and ensure company goals are met.
All other duties as deemed necessary by Senior Management.

Reporting Structure

Reports directly to the Park General Manager.
Dual reporting to the Corporate Directors of Food & Beverage, Retail, Purchasing, and Information Systems

Skills and Qualifications

Minimum of six (6) years of progressive experience in theme park management with a strong background in revenue related disciplines.
Bachelor's degree in Business Administration or related field.
Should have demonstrated leadership in driving change relative to the guest and team member experience.
Strong analytical skills to monitor and analyze market trends and internal performance trends.
Must be able to demonstrate excellent written and oral communication, mathematics, and interpersonal skills.
Must possess strong leadership and motivational skills.
Accounting/financial skills to effectively prepare and monitor financial plans.



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