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Food & Beverage Hourly Manager - City Cruises Baltimore - Baltimore Maryland
Company: Hornblower Inc Location: Baltimore, Maryland
Posted On: 05/03/2024
Salary Range; $20.00/hour City Experiences is seeking a Food & Beverage Hourly Manager for our City Cruises operation in Baltimore, MD About Us: City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. About You: This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. About the Opportunity: The successful Food and Beverage Manager is to oversee all food and beverage operations aboard our cruise ship. Responsible for ensuring exceptional guest experiences, managing diverse dining venues, leading a dynamic team, and upholding top-notch service and safety standards in a fast-paced, high-volume environment. Essential Duties & Responsibilities: Customer Service: - Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System (RSS)
- Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
- Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
- Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
- Maintain highest standards of safety for customers and staff
- Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
- Develop and execute programs that improve the level of service and product quality Leadership and Teamwork:
- Lead by example; maintain highest level of professionalism, integrity, and strong work habits
- Develop strong teamwork within the crew
- Assist in hiring, training, and development of all restaurant shipmates
- Help develop and execute shipmate incentive programs
- Maintain good working relationships with other departments (marine, sales, and administration) Administration:
- Attend all scheduled meetings
- Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
- Reconcile onboard cash and credit sales with the point of sale system
- Review timekeeping records for each shift to ensure accuracy
- Create schedule for assigned department ensuring proper staffing within budgeted guidelines
- Additional job duties as assigned Requirements & Qualifications:
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