Field Technician Support - Baltimore Maryland

Company: Rightstone
Location: Baltimore, Maryland
Posted On: 04/28/2024

The OpportunityDescriptionWe're looking for a Field Technician Support, working in the IT (excluding Telecommunication) industry in Baltimore, Maryland, United States.Applies advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.Integrates technical knowledge and business understanding to create.Resolves single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.Proactive and reactive look for solutions to prevent problems from occurring in team/technology area.Applies solutions to meet highly complex customer needs.Identifies additional services that could lead to future service revenue growth.Provides technical consulting during contract renewal discussions.Designs and delivers support solutions using specific industry knowledge and expertise.Assists in managing delivery of industry support solutions.Leads Customer Expectations management as part of escalation process.Experience Required for Your SuccessBachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.Active listening skills and ability to adjust messages to audience level.Problem-solving skills (proactive, reactive and creative).Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.by Jobble More...

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