Field Technician - CDC - Hyattsville Maryland

Company: General Dynamics
Location: Hyattsville, Maryland
Posted On: 04/14/2024

Responsibilities for this Position

Location: USA MD Hyattsville - 3311 Toledo Rd, Metro IV Bldg (MDC070)

Full Part/Time: Full time

Job Req: RQ170454

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

Job Family:

Field Engineering

Job Qualifications:

Skills:

Desktop Computers, Handheld Devices, Remote Access, Troubleshooting

Certifications:

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is seeking an Field Support Technician to join our team supporting the Centers for Disease Control and Prevention (CDC) Service Desk in Hyattsville, VA.

In this role, you provide some phone support troubleshooting technical problems and advising users on the appropriate action for resolution on a wide range of technologies and issues, but most support will be in person. The right candidate will have impeccable attendance, excellent communication skills and be highly skilled in multi-tasking.

The position is for full time employment and will be based at the CDC's office at Hyattsville, MD campus.

RESPONSIBILITIES

• Provide outstanding customer support assistance via phone and email in Windows 10
• Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high volume call center environment.
• Utilize solid MS Office 365 Outlook
• Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
• Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices
  QUALIFICATIONS
  
  Required Skills / Experience:
  
  
  • High School Diploma or GED and 3+ years of IT related experience troubleshooting hardware and software, and connectivity issues
  • IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 2016 (preferably in a high volume IT call center environment)
  • Familiarity with a SLA driven environment
  • Experience troubleshooting Windows 10, MS Office 365 Outlook
  • Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN
  • Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
  • Knowledge of a Ticketing System
    ATTRIBUTES FOR SUCCESS
    
    
    • Professional customer service skills with the proven ability translate technical findings
    • Highly skilled in multi-tasking
    • Excellent communication skills
    • Critical thinking skills and ability to troubleshoot
    • Impeccable attendance record
      #GDITPriority
      
      Scheduled Weekly Hours:
      
      40
      
      Travel Required:
      
      Less than 10%
      
      Telecommuting Options:
      
      Onsite
      
      Work Location:
      
      USA MD Hyattsville
      
      Additional Work Locations:
      
      We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
      
      We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
      
      GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
      More...

          

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