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Senior Tech Support Specialist - Bangor Maine
Company: Optum Location: Bangor, Maine
Posted On: 05/04/2024
Opportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together. Location: 489 State St, Bangor ME, 04401 - Eastern Maine Medical Center Primary Responsibilities: - Responsible for day-to-day operations of the department to achieve documented company, division, and department objectives
- Adheres to all documented departmental policies, procedures, and knowledge base documentation
- Accurately follows documentation and checklists to ensure efficiency and consistency with all build, test, and validation activities
- Uses routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customer
- Maintains detailed and accurate records in workload management, asset management, and administrative applications
- Actively maintains education and cross-training on all departmental areas of expertise
- Maintains certifications and attends training when available and appropriate
- Role model and mentor to all levels in the department for all areas of support and function
- Assists leadership in identifying opportunities for process improvement within and outside of the department
- May perform other duties upon request
- May be required to work beyond the regularly scheduled hours in the performance of duties depending on business need You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications : - High School Diploma/GED (or higher)
- 2+ years of technical desktop support experience in a professional setting
- Ability to lift 40 pounds unassisted
- Ability to travel to other local offices as needed, approximately 10% of the time
- Valid driver's license Preferred Qualifications:
- Associate's Degree (or higher) Soft Skills:
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