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Parts and Service Sales Representative - Bossier City Louisiana
Company: Sudden Service, Inc. Location: Bossier City, Louisiana
Posted On: 04/18/2024
Parts Service /Sales RepresentativeTaylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927. Duties/Responsibilities: - Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
- Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
- Quotes service in the field and works with all customer relations.
- As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
- Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
- Incumbent is to provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
- Communicates twice daily with the direct parts representatives passing on any information or parts orders.
- Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.Required Skills/Abilities:
- Previous sales and or customer service experience required.
- Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
- Basic knowledge of computers.
- Travel out of town two to three times per week.
- Knowledge of the Taylor Parts preferred.
- Excellent communication skills both written and verbal.
- Strong ability to build relationships with an organization.Education and Experience:
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