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Sr. Patient Access Rep- Kenner ED - Full Time - Kenner Louisiana
Company: Ochsner Clinic Foundation Location: Kenner, Louisiana
Posted On: 04/14/2024
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience. Explains insurance benefits and collects co-pays, deductibles and self-pay portions due while informing the patient of their financial responsibility; researches and resolves complaints regarding customer service, registration, authorization or scheduling; monitors team productivity/accuracy and works with team members on any issues. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required -High School diploma or equivalent; additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications. Preferred -Associates degree Work Experience Required -3 yearsdirect experience in hospital, clinic, business services/revenue cycle, front line registration, financial counseling and/or direct experience in a health care environment. Certifications Preferred -Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) - Must have computer skills and dexterity required for data entry and retrieval of patient information.
- Must be proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
- Must have computer skills and dexterity required for data entry and retrieval of information
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard
- Strong interpersonal skills Job Duties
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