Customer Support Specialist (Remote) - Louisville Kentucky

Company: Greenix Pc
Location: Louisville, Kentucky
Posted On: 05/03/2024

Join one of the fastest growing businesses in Utah! Greenix has been recognized as one of Utahs Fast 50 businesses for 3 years running and named Utahs Emerging 8 businesses to watch. By sticking to our core values, Trusted - Sustainable - Different, we have redefined the service industry. If our core values are part of your life, we would be excited to add you to our team.As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.Hours: Mon-Fri between 7:00 am-5:00 pm Mountain Standard Time. Looking for full-time.*Required:*- Laptop or Desktop- High speed internet- HeadsetKey Responsibilities:Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.Qualifications:* High School Diploma/GED* Excellent Communication skills* Basic computer skills* Positive and friendly attitude* Preferred: Minimum of 1+ years of experience in customer service.Benefits:* Great Environment* Paid Training* Paid Holidays* Greenix Swag* Weekly Pay* Health Benefits are available within 90 days for Full-Time employeesSchedule:* Day shift* Monday to Friday and 1 Saturday a month requiredApplication Question(s):Do you have access to a laptop/desktop and reliable high-speed internet?Work Location: Remote#INDCSSJob Types: Full-time, Part-timeSalary: Starting at $15.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Flexible schedule* Health insurance* Health savings account* Life insurance* Paid time off* Vision insuranceSchedule:* Day shift* Monday to Friday and 1 Saturday a month requiredApplication Question(s):* Do you have access to a laptop/desktop and reliable high-speed internet?Work Location: Hybrid Utah BasedJob Types: Full-time, Part-timePay: From $15.00 per hourBenefits:* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insurance* Work from homeExperience level:* 1 year* Under 1 yearShift:* Day shift* Evening shift* Morning shiftWeekly day range:* Monday to FridayWork setting:* Call center* Hybrid workLocation:* Louisville, KY (Required)Ability to Commute:* Louisville, KY (Required)Work Location: Remoteby Jobble More...

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