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IT Applications Analyst - Lexington Kentucky
Company: University of Kentucky Federal Credit Union Location: Lexington, Kentucky
Posted On: 04/28/2024
Job DetailsJob Location Corporate Offices - Lexington, KYPosition Type Full TimeEducation Level 4 Year Degree -Salary Range $33.44 - $35.58 HourlyJob Shift DayJob Category Information TechnologyDescription Title: Applications Analyst Department: Information Technology Reports to: Application Development and Support Manager FLSA: Non-exempt Job Grade: 11 Job Purpose: Manages the quality control program throughout the product development lifecycle providing testing and systems expertise in order to facilitate the successful delivery of new and enhanced products and services. Serves as the centralized point of maintenance and communication in support of the document imaging and loan origination systems. Provides initial support and triage helpdesk application issues. Essential Job Results: JOB SPECIFIC RESULTS Primary point of contact for employee support and for vendor management when troubleshooting on applications systems. Works closely with Risk Management to ensure compliance and risk issues related to projects and new development that are implemented. Performs initial review of application helpdesk tickets and routes helpdesk tickets to appropriate internal resource or opens ticket with vendor if needed. Manages resolution with both vendors and internal staff. Ensures SLAs along with issue classification are managed. Performs systems administration for loan origination system and document imaging system to include user configuration, setup, workflow, automation, and rate configurations. Manages the product roadmap and deployment strategy for the applications assigned. Partners with Enterprise Systems Program Manager as an IT liaison and works with project team and coordinates appropriate IT resources as needed. Coordinating with internal and external stakeholders to establish system goals and requirements for upgrades and new functionality of applications. Serves as a conduit between Program and Project Management and other departments within the Credit Union when supporting projects in the areas of testing and business requirements Translates technical specifications into clear non-technical requirements allowing business requirements to be understood by all stakeholders. Serves as product owner and system admin for specific software applications as needed. Ensures quality assurance best practices are implemented by collaborating with business process owners and IT to develop test cases and plans and schedule testing utilizing resources from impacted areas. Works closely with the development team to ensure quality controls are met as part of the software development lifecycle. Recommends technical, process, and behavioral solutions to problems based upon business requirements. These solutions should reduce costs, drive efficiency, improve member experience, or coincide with the Credit Unions strategic plan. Manages relationships with service providers when outsourcing services or procuring technical solutions to ensure the deliverables achieve desired goals and objectives. Maintains system expertise on these systems for the Credit Unions IT function. As necessary will play the role of product owner for certain critical systems. Writes and disseminates test plans and project documents, including procedures, proposals, progress reports and presentations. Develops and presents workflow diagrams, process maps, and recommendations identifying current and future state for stakeholders, directors, and Senior Staff. Utilizes communication tools to update stakeholders, directors, and Senior Staff on current project status, project roadblocks, and present clear options for management decision-making. Works with HR to facilitate training plans and communicate to all impacted areas well in advance of changes being implemented. GENERAL STAFF RESULTS Protects both members and staff by keeping information confidential, sharing on a business-related as-needed basis only. Engages in problem resolution by clarifying the member and/or employee issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions. Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies. Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements. Maintains professional and technical knowledge by maintaining an awareness of competitors rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies. Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed. KEY COMPETENCIES - Professionalism in all communications.
- Commitment to the Credit Union movement and philosophy.
- Integrity in all actions.
- Ability to identify the needs of the member and provide services to meet those needs.
- Accountability to established metrics and performance goals.
- Demonstrate the following key leadership attributes: Collaboration and Teamwork, Professional Responsibility, Courage and Respect, Development of the Team, and Planning for the Future.
Qualifications MINIMUM REQUIREMENTS |
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