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Certified Pharmacy Technician - Overland Park Kansas
Company: Hy-Vee Location: Overland Park, Kansas
Posted On: 05/02/2024
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Pharmacy Technician - Certified Department: Pharmacy FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician. Core Competencies - Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager, Staff Pharmacists Positions that Report to you: None Primary Duties and Responsibilities: - Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Handles inquiries that do not require a pharmacist's expertise and judgment.
- Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
- Takes orders from or calls doctor's offices for refill prescriptions.
- Gathers patient information required to prepare prescriptions.
- Assists in maintaining correct patient information.
- Assists pharmacists in preparing prescription drug products for dispensing.
- Prepares and affixes labels to prescription containers.
- Prepares prescriptions to be mailed.
- Prepares and submits insurance claims.
- Files prescriptions after they have been dispensed.
- Reports any medication errors to appropriate personnel.
- Orders, checks-in, and stocks pharmacy supplies.
- Logs invoices as necessary.
- Performs cash transactions.
- Maintains cleanliness of pharmacy and dispensing area.
- Assists with third party insurance billing and trouble shooting.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to all statutes and regulations pertaining to a pharmacy technician.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Administer Vaccines as allowed by law Secondary Duties and Responsibilities:
- Assists in other areas of the store as needed.
- Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables.
- Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations.
- Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data Education and Experience:
- High school diploma or equivalent.
- Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active.
- Previous experience as a pharmacy technician or pharmacy clerk is preferred. If applicable, vaccination certification as required by law. Physical Requirements:
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