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IT-Tech Support Specialist - Evenings - Dubuque Iowa
Company: Access Dubuque Location: Dubuque, Iowa
Posted On: 04/24/2024
IT-Tech Support Specialist - Evenings Westmark Enterprises, Inc. 1 Positions ID: 46223 Posted On 04/16/2024 Job Overview Westmark Enterprises is looking for a second shift Tech Support Specialist who will provide Information Technology related first line software and product support to all internal users and external customers. This role will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support requests. You will be responding to customers via email, online live chats and phone. Who We Are! Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com / www.kendallhunt.com As a Technical Support Specialist, you can expect to: -
Perform first level IT support-related activities on issues regarding the use of company product software for external customers -
Perform timely escalation of pending support-related issues to various departments for further analysis and resolution -
Perform quality assurance and release review processes by following a test plan as outlined by the development team and management -
Maintains open lines of communication; customers must receive a response to their query Who We Need! -
Qualified candidates should have an associate degree from a two-year college or technical school or two to four years related experience and/or training. -
Someone who is comfortable working second shift hours Saturday-Wednesday. -
Prior technical support experience preferred. -
Strong verbal and written communication skills; organizational, analytical and decision-making skills are essential. -
Familiarity with technologies such as smart phones, tablets, desktops and laptops is preferred. Why Us? We Understand It's More Than Just a Job! Choosing a career path can be one of the most important decision in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself. Kendall Hunt offers - |
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