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IT Service Analyst Level II - Indianapolis Indiana
Company: Taft Stettinius & Hollister Location: Indianapolis, Indiana
Posted On: 05/01/2024
Taft is seeking an IT Service Analyst Level II to join our team in our Indianapolis office. We are seeking an IT Service Analyst Level II for our Indianapolis office. The IT Service Analyst Level II serves clients by providing technical support to our attorneys and staff. All Taft employees operate under a "Client First" philosophy-in all things, we seek to provide exceptional services to our clients. Essential Duties: - Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
- Employs an advanced knowledge of Microsoft Office 2016, Office 365, Windows 10, Active Directory, and network technology in assisting end users.
- Displays strong knowledge of other products including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal specific applications.
- Demonstrates strong problem-solving and analytical skills; excellent initiative and assertiveness.
- Utilizes outstanding written and verbal communication skills.
- Uses excellent customer service skills and ability to work effectively with all levels of personnel in a team environment.
- Has and exercises strong organizational skills and the ability to work in a fast-paced environment.
- This position is 100% in office.
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