Receptionist - Joliet Illinois

Company: Kidney Care Center Management LLC
Location: Joliet, Illinois
Posted On: 05/16/2024

The Medical Receptionist is the first point of contact for the physicians practice and will provide administrative support across the organization.PRIMARY DUTIES / ACTIVITIES:Attend to patients at front desk.Serve visitors by greeting, welcoming, directing and triaging them appropriatelyAnswers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staffRegisters new patients and updates existing patient demographics by collecting detailed patient information including personal and financial informationScheduling appointments in a professional and timely mannerMaintain security by following procedures and controlling access Update appointment calendars and schedule meetings/appointmentsPerform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.Participate in individual & group projects as directed by management Other duties, as assignedCUSTOMER SERVICE:Responsible for supporting the values and customer service standards of KCC.Accountable for outstanding customer service to all staff, clients and vendorsDevelops and maintains effective relationships through effective and timely communication. Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.EDUCATION/ QUALIFICATIONS:High school diploma or equivalent required Medical Assistant diploma preferred Associates degree preferred Previous experience in a similar capacity preferredOTHER QUALIFICATIONS:Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.Ability to multi-task, work under pressure and meet deadlines effectivelyExcellent written and oral communication skillsStrong data entry, organizational and interpersonal skillsHigh integrity, team player with patient service focus and flexibilityEXPERIENCE:Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a mustGood presentation & communication skillsMust be productive & resourceful with the ability to meet deadlinesBenefits:401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planVision insurance More...

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