Dental Front Desk - Elgin Illinois

Company: United Dental Partners
Location: Elgin, Illinois
Posted On: 05/13/2024

We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our dental office team. As the first point of contact for our patients, the Front Desk Representative plays a crucial role in ensuring a positive and welcoming experience for all visitors. This position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment. The ideal candidate will have prior experience in a front desk or customer service role, preferably in a dental or medical setting.*Locations:**All Family Dental and Braces 2050 Larkin Ave Suite 100, Elgin, IL 60123 **All Family Dental and Braces 795 Summit Elgin, IL 60120**Responsibilities:** Patient Reception and Greeting* Collect payments for services rendered and ensure accurate record-keeping of financial transactions.* Warmly welcome patients and visitors as they arrive at the office.* Register new patients, gather necessary information, and ensure all required forms are completed accurately.* Verify and update patient demographics, insurance information, and medical history in the practice management system.Appointment Scheduling and Management:* Efficiently schedule appointments for patients in Open Dental, taking into account their preferences and the availability of dental providers.* Manage the appointment schedule in Open Dental to optimize patient flow and minimize downtime.* Send appointment reminders via phone calls, emails, or text messages to reduce no-shows and cancellations.Telephone and Email Communication:* Handle incoming phone calls, address patient inquiries, and direct calls to the appropriate staff members.* Proactively make outbound calls to schedule patient visits.* Respond to emails and online inquiries promptly and professionally.* Provide accurate and helpful information about dental services, insurance coverage, and office policies.Billing and Insurance Processing:* Collaborate with the billing department to process insurance claims and coordinate payments.* Assist patients with understanding their insurance coverage and financial responsibilities.Office Administration:* Maintain the cleanliness and organization of the reception area.* Order office supplies and ensure the front desk area is adequately stocked.* Assist with general administrative tasks, such as filing, data entry, and managing patient records.Patient Relations:* Address patient concerns or complaints with empathy and professionalism.* Demonstrate a caring and supportive attitude to help patients feel at ease during their visit.* Foster a positive and welcoming atmosphere to encourage patient loyalty and referrals.Other Duties as Assigned.*Requirements:** High school diploma or equivalent; additional education or certifications in dental assisting or office administration is a plus.* Proven experience as a front desk representative, a customer service role, or hospitality position.* Familiarity with dental terminology, procedures, and insurance processing is preferred.* Proficient computer skills and experience with dental practice management software, preferably with Open Dental.* Excellent communication and interpersonal abilities to interact with patients, colleagues, and third-party partners effectively.* Strong organizational skills and attention to detail to manage appointment schedules, paperwork, and patient records accurately.* Ability to remain composed under pressure and handle multiple tasks simultaneously.* A professional and friendly demeanor with a commitment to exceptional customer service.*The UDP Way *Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families.Today, with 24 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At United Dental Partners, you will work with a diverse and highly talented team, and joining means you join a seamless network colleagues who work together to deliver great dental experiences.Check out UnitedDentalPartners.com to learn more about what it is like to be part of UDP.#UDP123Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:* 401(k)* Dental insurance* Flexible schedule* Health insurance* Paid time off* Vision insuranceSchedule:* 10 hour shift* 8 hour shiftExperience:* Dental office experience: 1 year (Required)* Open Dental software: 1 year (Preferred)Language:* Spanish (Required)Work Location: In personby Jobble More...

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