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Senior Supervisor, Meters and Field Customer Service - Urbana Illinois
Company: American Water
Location: Urbana, Illinois
Posted On: 05/06/2024
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing - by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense - Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .
Illinois American Water is seeking a Senior Supervisor to lead our meter and customer support team. Based out of our operations in Urbana, IL, this role will be responsible for overseeing our field teams that handle high bill inspections, service turn ons/turn offs, meter reading and customer service inquiries.
Primary Role
Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business. Knowledge of company policies and procedures and management theories, practices, and trends. Expert knowledge of process and operational areas.
Key Accountabilities
- Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
- Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
- Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
- Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
- May be involved in customer service-related issues.
- Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
- Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.
- Supports manager to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
- Continue to reinforce the importance of developing a diverse workforce.
- Work collaboratively with other functional leads to mitigate business risks.
Knowledge/Skills
- Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.
- Knowledge of company policies and procedures and management theories, practices, and trends.
- Expert knowledge of process and operational areas.
- Knowledge of water meters.
- Knowledge of MapCall, Work 1View, Customer 1View, SAP, myTime, Coupa.
- Able to prioritize and adjust daily scheduling.
Experience/Education
- Two (2) years of previous supervisory experience preferred.
- Bachelor's degree in operational discipline, management, or related technical discipline or equivalent experience preferred.
- High School diploma required.
Hours/Schedule
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