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Commercial HVAC Service Manager - Peoria Illinois
Company: Carrier Location: Peoria, Illinois
Posted On: 05/05/2024
Country: United States of America Location: CAI15: CCS-Peoria, IL 1003 Detweiller Dr, Peoria, IL, 61615 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. About this role Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management. Key Responsibilities - Forecast, monitor, and document financial performance against plan
- Coordinates, prioritizes and resolves issues encountered by a more experienced team.
- Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
- Escalates critical/complex issues that will impact the business
- Manages more experienced team according to established programs and objectives.
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
Required Qualifications - 4+ years of service management experience in the Commercial HVAC industry
- 2+ years of experience managing a team of technicians
- High School diploma or GED
- Must have a valid Driver's License
Preferred Qualifications |
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