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Customer Service Representative - Minooka Illinois
Company: RXO Location: Minooka, Illinois
Posted On: 05/04/2024
Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply.Current employees and contract workers are not eligibleAs a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. What your day-to-day will look like: - Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery ordersWhat you'll need to excel:At a minimum, you'll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.It'd be great if you also have: High school diploma or equivalent1-year related experience preferably within a call center environmentStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectationsIn this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.Does this sound like you? Check out what else RXO has to offer.Massive Benefits |
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