Call Center Supervisor - Springfield Illinois

Company: Illinois Department of Children and Family Service
Location: Springfield, Illinois
Posted On: 05/01/2024

Location: Springfield, IL, US, 62702 Job Requisition ID: 37427 DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. Title : PUBLIC SERVICE ADMINISTRATOR Opt 6 - Springfield Agency : Department of Children and Family Services Closing Date/Time: 05/09/2024 Salary: Anticipated Starting Salary is $7,660-$9,167 Monthly Job Type: Salaried, Leadership/Management County: Sangamon Number of Vacancies: 1 Plan/BU: Merit Comp **********************A RESUME IS REQUIRED TO APPLY FOR THIS JOB POSTING**************** Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application which can be accessed via the website. The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor. Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect. This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care. Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us. DCFS offers a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task. We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families. ****************A RESUME IS REQUIRED FOR THIS JOB POSTING**************** Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV. Job Responsibilities The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor. Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect. This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care. Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us. DCFS offers a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task. We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families. 1. As State Central Register Call Center Supervisor, directs the operations of the State Central Register Call Center for assigned shift. 2. Serves as full line supervisor 3. Establishes and implements an SCR-based program of staff development and training for subordinate staff 4. Evaluates and approves reports of calls received 5. Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes 6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications 1. Requires a master's degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university 2. Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master's degree in a related human services field Preferred Qualifications: Prefers 2 years of supervisory experience leading a team of professional staff Prefers professional experience evaluating program and personnel performance Prefers 2 years of professional experience working in a call center environment Prefers professional experience working in a 24 hour/7 day per week operation Prefers professional experience conducting quality review Prefers professional experience conducting staff training Prefers professional experience in multi-tasking with multiple system applications Conditions of Employment 1. Requires a valid driver's license and ability to travel 2. Requires ability to pass a background check Education Requires a master's degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology Work Hours: SUNDAY-THURSDAY 10am-6:30pm Work Location: 2200 Churchill Rd, Springfield, Illinois, 62702 Job Function: Leadership & Management REQ ; 37427 PIN: 184067 PUC : 90693279 Supervisor : Lolita Dumas Agency Contact: Mike Bolt Employment Type: Full Time Years Experience: 3 - 5 years Salary: $91,920 - $141,720 Annual Bonus/Commission: No More...

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