Customer Service Associate - Hoffman Estates Illinois

Company: Clae Goldman Team
Location: Hoffman Estates, Illinois
Posted On: 04/25/2024

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities:

--- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
--- Respond to customer inquiries, product and service questions, and customer complaints
--- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
--- Maintain customer accounts and update with new account information as needed
--- Find patterns in customer complaints and bring them to the team for improvement
--- Engage with homeowners, businesses, and community groups to educate them on the benefits of joining a community solar project
--- Generate new business opportunities through various channels, such as direct outreach, networking events, and referral programs
--- Develop and maintain strong relationships with clients and community stakeholders
--- Meet and exceed weekly and monthly sales targets

Qualifications:

--- Must possess exemplary interpersonal skills, communication skills, and active listening skills
--- High school diploma, G.E.D. or equivalent
--- Experience working in a customer-oriented atmosphere


About Company:
Our dedicated team strives every day to provide our clients with the best services. Here at Clae Solutions, we take our job seriously and tailor our clients' policies to fit their needs.



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