Customer Service Clerk (Part-time 8:00am-12:pm or flexible). - Aurora Illinois

Company: OSI Group
Location: Aurora, Illinois
Posted On: 04/24/2024

Job DescriptionThis role is responsible for processing customer orders, responding to customer inquiries and resolving issues with orders, billing, and shipments - - - - - - - Respond to customer/consumer inquiries via telephone, fax, and e-mail within established time guidelines and in a professional and courteous manner. Escalate complaints involving sickness or injury to Manager. - - - - - - - Log all details of conversations and follow ups as necessary - - - - - - - Prepare and process responses, refunds, and form letters as directed by management or in accordance with established programs and protocols. - - - - - - - Provide clerical and administrative support to Management, Sales staff, and Quality Control as requested - - - - - - - This role has the responsibility to understand and places in practice appropriate safety procedures. - This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws. Perform other duties as assigned. -Required Skills - - - - - - - 1-3 years of experience in related field is preferred. - - - - - - - Excellent proficiency in all Microsoft Office Suite Products.Possesses working knowledge of all general office equipment - - - - - - -
High School Diploma and/or equivalent work experience is required. - - - - - - -
Work is generally performed within a business professional office environment, with standard office equipment available. - - - - - - -
Work conditions are typical of an office environment. - - - - - - -
This role does not require any domestic travel - - - - - - - Position may require the physical agility of lifting up to 50 pounds - - - - - - - Position may require frequent and/or infrequent of bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring. - - - - - - - Position may require the physical ability to stand/walk for Less than 4 hours. -OSI Industries is an Equal Employment Opportunity employer that believes everyone has the right to be treated with dignity and respect. OSI -does not discriminate on the basis of national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable law. -All applicants will receive consideration for employment based on merit, qualifications, and business needs. OSI participates in the E-Verify program. - - - - - More...

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