Customer Care Advisor Edwardsville - Edwardsville Illinois

Company: Busey Bank
Location: Edwardsville, Illinois
Posted On: 04/17/2024

DescriptionSchedule* Monday-Friday 9am-6pm CST; possible Saturdays 8am-12pm
FULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE Duties/Responsibilities* Ensure customer satisfaction.* Deliver technical and service support via phone.* Attend and participate in training sessions and staff meetings.* Ability to adapt to change and respond to all requests in a professional manner.* Maintain customer confidence and protect bank operations by keeping information confidential.Education* Requires High School diploma.* Previous banking experience preferred.* Requires knowledge of Microsoft Office.QualificationsKnowledge of:* Strong interpersonal, written and verbal communication skills* Strong organizational skills* Basic knowledge of web browsers and mobile devicesAbility to:* Analyze and solve problems efficiently and accurately* Maintain mental concentration and visual attention to detail* Effectively manage time* Multi-task* Work independently and in a team environment* Express desire and show willingness to assist customersBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit to learn more about Busey's Equal Opportunity Employment.



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