$16.50/hr - Customer Service Representative - Honolulu Hawaii

Company: Staffing Solutions Of Hawaii
Location: Honolulu, Hawaii
Posted On: 05/16/2024

Position: Customer Service RepresentativeLocation: Honolulu, HIPay: $16.50/hrExperience: 1 year of customer service experience; 1 year of call center experience; 1 year of healthcare administration experienceEducation: High school diploma or GED; Associate's degree or equivalent experience in healthcare, insurance or customer service related fieldsType: Full-time; ContractSchedule: Monday - Friday, 8 a.m. to 5 p.m.Staffing Solutions of Hawaii is seeking a Customer Service Representative to join a growing and dynamic team!Job Description:Field incoming member and provider routine and complex calls concerning benefits, services, claims and other inquiriesWork in one or multiple queues/skill sets over various client contact channelsReceives and completes member call backs regarding various company surveys, reminders or mailersMay assist call center leadership in the training and mentoring of newly hired staffAssist members in Primary Care Physician selections and re-assignments in accordance with regulatory agency and policies and updates member records as neededRespond to all incoming inquires relating to member eligibility, assisting members in understanding and navigating the enrollment processMaintain data integrity by entering and updating information in member and provider database; keeping accurate account of all telephonic transactionsCoordinate routine projects including producing copies, mailings, faxes and recording all correspondence as indicatedMaintain confidential information in accordance with policies, state and federal laws and rules and regulations regarding confidentialityPosition Requirements:Bilingual or Multilingual is a plusparticular consideration for Chuukese, Marshallese, Korean, Ilocano or Tagalog speakersStrong oral, written and interpersonal communication skills, including telephone etiquetteStrong problem solving and multi-tasking skillsQuick learner with the ability to absorb and retain detailed informationPossess good judgment and common sense with strong listening skillsWorking knowledge of Microsoft Office Suite (Outlook, Word, Excel and Lync)Flexibility and adaptability to changing priorities in a fast paced work environmentObtain cultural diversity and sensitivityPositive attitude and energyPerform required performance/productivity with routine and complex job duties and call queue managementStaffing Solutions of Hawaii does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.by Jobble More...

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