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Lead Customer Service Representative - Honolulu Hawaii
Company: Highmark Health Location: Honolulu, Hawaii
Posted On: 04/25/2024
Company : Highmark Inc. Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. Typically acts as a lead (e.g. provides subject-matter direction to and assists in orienting and training other representatives). ESSENTIAL RESPONSIBILITIES -
Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. -
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. -
Meet all production, quality, and adherence standards. Attend all required training classes. -
Elevate issues to next level of supervision, as appropriate. -
Maintain accurate records, including timekeeping records. -
Other duties as assigned or requested. EDUCATION Required - High School Diploma/GED
Substitutions - None
EXPERIENCE Required - 5 years of related, progressive experience
Preferred - None
LICENSES AND CERTIFICATIONS Required |
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