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Network Administrator - Honolulu Hawaii
Company: Empower AI Inc. Location: Honolulu, Hawaii
Posted On: 04/25/2024
Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform - provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities ESSENTIAL FUNCTIONS BY LEVEL: - Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
- Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
- Reviews procedures user followed to determine if specified steps were taken
- Explains user procedures necessary to transmit data
- Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
- Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
- Attaches diagnostic equipment to phone line to learn if line meets specification
- Reads technical reference manuals for communications hardware and software to learn cause of problem
- Instructs user to enter specified commands into computer to resolve problem
- Calls service technician for service when problem cannot be resolved
- Enters operating commands into computer to restart program
- Records number of daily data communications transactions and number of problems and actions taken
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Inspects communications wires and cables
- Trains staff and users to use equipment
- Coordinates installation of or installs communications lines
Qualifications MINIMUM REQUIREMENTS: - I-IV: Bachelor's Degree or equivalent related experience
- ITIL v4
- IAT-II
- Education/experience in one of the following: SQL, Windows Server 2016/2019, VMware, LinuxL
EXPERIENCE REQUIRED BY LEVEL: - III: 7 - 12 Years
PHYSICAL REQUIREMENTS: This position requires the ability to perform the below essential functions: |
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