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Customer Service Representative - Honolulu Hawaii
Company: Kelly Location: Honolulu, Hawaii
Posted On: 04/18/2024
Now Hiring: Customer Service Representative in Honolulu This position is onsite only (Remote Not Available) - Salary Range: $20/hr - Full Time: Monday - Friday 8AM - 5PM Under the supervision of the Customer Service Manager, the Customer Service Representative responds to customer inquiries, resolves issues, and provides information about eligibility, benefits, and claims information through incoming/outbound calls, walk-ins, and written or electronic correspondence. - Essential Duties and Responsibilities: - - Respond to phone inquiries regarding eligibility, benefits, claim status, and other plan information/issues efficiently and timely.
- - Coordinate benefits with Medicaid and other insurance carriers via phone and process simple claim adjudication when necessary.
- - Provide written responses to Customer Care emails.
- - Provide back-up support for Claims Processing with data entry and adjudicate claims up to Level 2 as required.
Other Duties & Responsibilities: - - Adhere to established document policies and procedures.
- - Accomplish special projects as assigned.
- - Complete routine administrative tasks.
- - Service walk-in customer inquiries.
- - Perform other miscellaneous duties and responsibilities as assigned.
Minimum Qualifications and Experience: Education: - High School Diploma or its equivalent. Experience: |
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