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IT Support - FORTH Hotel (Atlanta) - Atlanta Georgia
Company: Method Location: Atlanta, Georgia
Posted On: 05/09/2024
Join Our Dynamic Team at Method Co, in Atlanta - Where Hospitality Meets Excellence! Are you passionate about creating unforgettable guest experiences? Do you thrive in a vibrant and dynamic work environment? We are thrilled to announce exciting opportunities at our brand-new property, a haven of luxury that seamlessly combines a world-class hotel, an exclusive social club, and exceptional food & beverage offerings. At Method Co. we believe in delivering unparalleled service that goes beyond expectations. As we prepare to set new standards in the hospitality industry, we are seeking talented individuals to join our team and contribute to the success of this extraordinary venture. If you are dedicated, enthusiastic, and committed to delivering top-notch service, we invite you to explore the opportunities awaiting you. Join us in creating a destination where luxury, innovation, and hospitality converge to leave a lasting impression on our guests. Discover your potential with us and become part of a team that is poised to redefine excellence in the world of hospitality! Status: Temporary, Hourly Hours: 30 hours / week As the IT Support Specialist for our luxury hotel, restaurants, and social club, you will play a crucial role in ensuring the smooth and efficient operation of our technology systems and infrastructure. You will provide technical support to employees and guests, troubleshoot hardware and software issues, and maintain network security and integrity. Additionally, you will collaborate with department heads to identify and implement technology solutions that enhance guest experiences and streamline operations across the property. Responsibilities: - Provide technical support to employees and guests for hardware, software, and network-related issues, responding promptly to inquiries and requests.
- Troubleshoot and resolve IT issues, including but not limited to computer systems, printers, POS terminals, wireless networks, and telecommunication systems.
- Install, configure, and maintain computer hardware and software systems, ensuring compatibility, functionality, and security.
- Perform routine maintenance tasks, such as system updates, patches, and backups, to optimize performance and prevent downtime.
- Monitor network performance and security, identifying and addressing vulnerabilities, intrusions, and other potential risks.
- Collaborate with department heads to assess technology needs and requirements, recommending and implementing solutions that enhance guest experiences and operational efficiency.
- Assist in the planning and execution of technology projects and initiatives, including system upgrades, installations, and migrations.
- Train employees on the use of technology systems and applications, providing ongoing support and guidance as needed.
- Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting steps.
- Stay informed about industry trends, emerging technologies, and best practices in IT support and hospitality technology.
- Coordinate with external vendors and service providers for equipment procurement, repairs, and maintenance services.
- Ensure compliance with data privacy and security regulations, implementing safeguards and protocols to protect sensitive information.
- Provide support for special events and functions, including setup and operation of audiovisual equipment, lighting, and other technical components.
- Support the implementation and maintenance of point-of-sale (POS) systems and other hospitality-specific applications.
- Assist in the management of IT budgets and expenses, tracking costs and expenditures related to hardware, software, and services. Qualifications:
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