Sr Analyst, BI - ServiceNow Performance Analytics - Atlanta Georgia

Company: T-Mobile
Location: Atlanta, Georgia
Posted On: 05/03/2024

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!The Business Intelligence Senior Analyst is responsible for guiding the business through the analysis of quantitative & qualitative data. This role requires the creation of customer centric solutions/approaches driven by data analysis, performance analytics, ServiceNow knowledge, eye for business, creativity, and effective communication. This position will participate in the design and development of reporting structures and interfaces, as well as administration of standardized reports to be used across the team.Job Responsibilities:

• Support the analytic needs of the business by using data from various sources (ServiceNow tables, 10M+ CIs)
• Build and design Performance Analytics dashboards from customer requirements (ServiceNow Performance Analytics).
• Build comprehensive dashboards from different data sources for presentations to senior management.
• Own the process of driving core insights from available data and build strategies to improve the customer experience & performance. This will include collaborating with product managers for A/B testing & multivariate testing.
• Early involvement in enterprise projects to define reporting needs & incorporating those needs into the system design
• Analyze and visualize disparate datasets.
• Present analysis & strategies to senior management in verbal & written forms.
• Conduct competitive analysis to advise offers & processesEducation:
  • Bachelor's Degree Business, Statistics or similar degree or equivalent experience required.Work Experience:Required:
    • 4 plus years demonstrated ability with business intelligence tools (e.g.Business Objects, Cognos, Hyperion, etc.).
    • 4 plus years Experience in reporting & analyzing performance & data visualization (Tableau, Power BI)
    • 2 plus years Experience in online e-commerce or on-line support environments.
    • 2 plus years Experience in sophisticated business analytics, which include testing, competitive analysis, surveys, & market research.
    • 2 plus years Call center experience if applicablePreferred:
      • Microsoft Excel
      • Performance Analytics
      • ServiceNow experience
      • Microsoft Excel
      • Business Analysis
      • Reporting & Analysis
      • Microsoft PowerBI is nice to have* At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):YesDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoAt T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. More...

            

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