|
Current Statistics
1,600,728 Total Jobs
291,582 Jobs Today
17,907 Cities
222,694 Job Seekers
146,724 Resumes |
|
|
 |
|
 |
 |
CUSTOMER SERVICE PROFESSIONAL - Atlanta Georgia
Company: Professional Photographers of America
Location: Atlanta, Georgia
Posted On: 04/28/2024
Professional Photographers of America
Position DescriptionJob Title: Member Care Professional
Department: Member Value & Experience
Reports To: Member Experience Manager
FLSA Status: Non-exempt
Date: April 3, 2024POSITION SUMMARY:
As an employee of PPA, we work together to make PPA an excellent place to work. We engage in meaningful discussions, treat each other with respect and courtesy, and never gossip about one another. We are here to help our members succeed as photographers and small business entities while promoting the industry of professional photography.What is the best description of our member care program? This is not your typical customer service department. It's a boutique-style, inbound call center. Our focus is to create an excellent member experience, which is much more valuable than making a sale. There is no churn and burn here, no cold calling or telemarketing.We are seeking a dedicated team member who can provide exceptional customer service and support, including scheduled coverage as needed, to ensure smooth operations and customer satisfaction. This position is responsible for communicating PPA's benefits and programs that create and reinforce meaningful experiences for our members. An excellent member experience will have a direct impact on PPA's recruitment and retention goals. As the Member Care Representative, you will focus on:
- How to initiate and maintain an exceptional level of member satisfaction and positive interactions, through multi-channel communications telephone, email, online chats).
- Identify customers' needs, clarify information, research customer issues, and provide solutions and /or alternatives.
- Seize the opportunity to promote services and benefits. It is essential that we remind members of the value of their membership and associated benefits and programs.
- Work to elevate our customer experience through all avenues. Build valuable relationships and interactions; engage members/customers by going the extra mile.
- Develop a thorough knowledge and understanding of the associations' benefits programs and delivery methods. Become the in-house expert on all programs and benefits we offer our members/customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain customer focus and adapt to different personality types to help resolve member/customer issues.
- Exceptional phone and verbal communications skills along with active listening.
- Resolve customer situations, within PPA's policies and procedures. This will include identifying the member's/customer's reason for calling; ascertain the cause, if possible; select and explain the best solution to the member; and expedite corrections including follow-up to ensure the issue has been resolved.
- Outbound projects as needed.
- Develop thorough working knowledge and understanding of the organizations association database system, PPA.com, and theLoop (PPA's private social network).
- Assist members with signing-up for membership, renewing their membership, making demographic changes, or signing up for a convention or a webinar.
- Work within the department to audit the database for accuracy.
- Act as the key problem solver and troubleshooter for member assistance calls.
- Keep records of all conversations in our membership database system in a comprehensive and condensed narrative.
- Must meet individual and team goals.
- Represent the association at assigned meetings and industry tradeshows as needed.
- Assist members and sell memberships at Imaging USA in the Membership booth.
- Actively participate in group and individual training programs.
|
 |
 |
 |
 |
|
|
RSS Job Feeds