Afternoon Crew - Rome Georgia

Company: Dunkin'
Location: Rome, Georgia
Posted On: 04/17/2024

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include:

Team Environment

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks
  Operational Excellence
  
  
  • Provide guest service
  • Resolve guest issues
  • Follow Brand standards, recipes and systems
  • Follow safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Maintain clean and neat work environment
    Profitability
    
    
    • Execute restaurant standards and marketing initiatives
    • Handle POS transactions and payments with accuracy
    • Prepare and deliver all products according to Brand standards
      Skills/Qualifications:
      
      
      • Capable of counting money and making change
      • Able to operate restaurant equipment
        Competencies:
        
        Guest Focus
        
        
        • Understands and exceeds guest expectations, needs and requirements
        • Develops and maintains guest relationships
        • Display a sense of urgency with guests
        • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
        • Resolves guest concerns by following Brand recommended guest recovery process
          Passion for Results
          
          
          • Sets and maintains high standards for self and others, acts as a role model
          • Consistently meets or exceeds goals
          • Contributes to the overall team performance; understands how his/her role relates to others
            Problem Solving and Decision Making
            
            
            • Identifies and resolves issues and problems
            • Uses information at hand to make decisions and solve problems; includes others when necessary
              Interpersonal Relationships and Influence
              
              
              • Develops and maintains relationships with team
              • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
                More...

                    

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