Housekeeping Manager PM Shift (4:00pm - 2:30am) - Orlando Florida

Company: Disability Solutions
Location: Orlando, Florida
Posted On: 05/19/2024

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.About Loews Sapphire Falls ResortJoin the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.Job Specific
  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
  • Prepares daily work schedule to meet occupancy demands and room turn
  • Analyzes daily room turn and makes staff or procedural adjustments as necessary
  • Manages Housekeeping Rooms personnel
  • Assumes duties of Assistant Director of Housekeeping in Assistant Director's absence
  • Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
  • Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
  • Communicates and coordinates with Front Office operation
  • Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
  • Responsible for overseeing the activities of Housekeeping front line Staff
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
  • Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Maintains close contact and ensures good communication with employees
  • Ensures that responsive and efficient repair services are provided to satisfy guest requests
  • Investigates guest complaints and takes corrective measures
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Interviews and makes recommendations regarding hiring of personnel
  • Interviews and selects Housekeeping line level personnel
  • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
  • Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
  • Sets agenda for guest awareness training
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Responsible for projects assigned to second and third shift employees, as applicable
  • Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
  • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
  • Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
  • Plans special lobby cleaning projects and ensures their completion, as applicable
  • Coordinates lobby maintenance projects with Engineering, as applicable
  • Plans maintenance of lobby floors, as applicable
  • Coordinates monthly accounting for all supplies requisitioned from other departments
  • Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
  • Sets agendas for Housekeeping meetings and runs meetings regularly
  • Schedules contract maintenance with outside vendors, as applicable
  • Evaluates housekeeping department employee performance
  • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
  • Ensures that lost and found items are turned into Security
  • Keeps Director and Assistant Director informed of all matters significantly affecting the department
  • Periodically inventories supplies and equipment
  • Stays current with industry related technological improvements geared toward product improvement and increased efficiency
  • Performs numerous responsibilities to meet time-sensitive deadlines
  • Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
  • Ensures that responsive and efficient uniform room and repair services are provided, as applicable
  • Prepares department purchase requisitions
  • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Communicates linen needs, monitors and reports consumption and preservation programs
  • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
  • Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
  • Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
  • Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
  • Creates an environment which fosters excellent staff morale and staff retention is a priority
  • Administers Quality Assurance and Cyclical Programs
  • Administers Incentive/Rewards/Recognition Programs
  • Interacts with guests to solve problems and ensure satisfaction
  • Responsible for implementing control systems for keys, pagers, radios, etc.
  • Responsible for efficient operation of HOSTAR System
  • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
  • Ensures that Housekeeping office and storeroom are kept neat and organized
  • Responsible for the submission of all performance appraisals for assigned employees
  • Other duties as assignedGeneral
    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with and enforces hotel uniform and grooming standards More...

          

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