Network Specialist - Melbourne Florida

Company: LanceSoft
Location: Melbourne, Florida
Posted On: 05/18/2024

Job title: Network Control Duration: 12 months (temp to perm)Description: Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment. Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network. Use software tools and procedures, check availability and assign field technicians to jobs. Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents). Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations. Ability and willingness to learn the OSI Model. Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies. Ideal candidate will have proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations. Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours. Support short-term emergency evacuation to local backup facilities, if initiated. Qualifications: High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience. More...

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