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Manager, Fraud Prevention and Detection - Tampa Florida
Company: USAA Location: Tampa, Florida
Posted On: 05/18/2024
Why USAA?Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager, Fraud Prevention and Detection, you will directly manage staff and the day to day operational functions for financial crime management activities. Provides solutions and support for compromise/recovery efforts, process recommendations, and trends. Protects member assets by minimizing fraud loss, risk exposure and by providing optimal customer service. Ensures employees have the information, resources and authority to accomplish business objectives. Maintains expert knowledge of financial crime processes and procedures. Maintains working knowledge of all enterprise monetary transaction processes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, , Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.The OpportunityTasks: - Provides daily management direction to team and business partners to mitigate financial and reputational risks.
- Completes loss analysis on alerts and cases to identify emerging trends and partners with strategy teams to develop countermeasures to identify, detect and prevent potential threats.
- Measures and communicates business performance, fraud prevention and loss trends in comparison to industry metrics and member friction index benchmark.
- Provides timely response to Executive Resolution Teams, Office of the CEO, and other key executives on member complaints tied to account compromises, account takeovers, deposit holds, account restrictions, denial of new and existing accounts/products, etc.
- Routinely meets with key stakeholders and business partners to ensure work processes are running as planned, exceptions and high-level cases are expedited for handling and follow up.
- Proactively identifies opportunities to improve operational effectiveness.
- Implements and monitors processes and performance standards.
- Provides feedback for improvements to process and product owners.
- Removes obstacles and champions change.
- Manages individual and team performance against individual and team goals.
- Provides regular individual and team training on all designated financial.
- Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
- Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of financial services experience, to include at least 3 years of fraud or operational experience in one or more of the following areas: check, wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections underwriting, risk, compliance, internal audit or other related experience.
- 2 years of direct team lead, supervisory or management experience.
- Ability to develop technical procedures and training.
- Experience in bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
- Advance knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments.
- Advance knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
- Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg EWhat sets you apart:
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