Workforce Management Professional - Orlando Florida

Location: Orlando, Florida
Posted On: 05/10/2024

Immediate need for workforce management professional seeking a dynamic organization to join. In this workforce management role you will be forecasting and reporting on call volume demand and directing the scheduling of sufficient staff and training for appropriate skills based routing, based on historical and anticipated call volume. In this workforce management role you will also be responsible for analyzing real time and historical contact center performance and identifying opportunities to improve performance. This workforce management role will require 3+ years experience in Workforce Management, strong experience with scheduling, forecasting, and workforce management software such as: Genesys, IEX, Aspect and Blue Pumpkin as well as proficiency in MS Office products and familiarity with database concepts and strong experience with forecasting methods and concepts for multiple lines of business. Apply for this great opportunity as a Workforce Management professional today!





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