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Field Technical Customer Support 2 (Florida) - Tallahassee Florida
Company: Life & Safety Location: Tallahassee, Florida
Posted On: 04/28/2024
For this opening we will consider candidates from the following locations: ,FL,United States - Intrado is looking to hire a -PSAP (911) -Field Services Tech -to join our Life & Safety business segment. This role will travel throughout Florida installing and maintaining -our equipment so candidates must be willing to cover -a specified region in Volusia County. -Essential Duties: - Responsible for participating in the maintenance of 911 call handling and dispatch systems
- Travel to customer sites for maintenance and troubleshooting of software and hardware
- Provide onsite training for all assigned products
- Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
- Provide remote support to the customers as neededEducation:
- High school diploma or GED required
- Bachelor's degree from an accredited college or university in MIS or Computer Science preferred Experience:Applicant for this job will be expected to meet the following minimum qualifications.
- Minimum 2 years of technical customer service experience required
- Minimum one year installation or software training experience preferred
- Minimum 2 years experience with networking, Windows based servers and workstations required
- Minimum 1 year experience with Oracle and SQL preferred
- Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
- Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
- Basic knowledge of Word and Excel required
- On-call required and night shift work dependent on customer request/updates (11pm -6am)Travel:
- Local travel throughout Florida
- Mileage is paid, but candidates must have their own working vehicleCompensation: -
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