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Field Technical Services (FTS) Lead - Orlando Florida
Company: BlackCloak Location: Orlando, Florida
Posted On: 04/28/2024
BlackCloak's mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients' digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. As FTS Lead, you will ensure consistency throughout the Client Journey by engaging as technical advisor and facilitator from early meetings, POC testing, all the way through to handoff to CSOC. You will unify business and tech in meetings and explain the product portfolio and business value of your solution on all levels, including business executives, tech executives, and whole project teams with project leads, architects, engineers, and business people. What You Will Do - Ensure consistency in Client Journey: Engaged as a technical advisor and facilitator from early meetings, through POC testing, all the way through to handoff to CSOC.
- Talk business and tech in the same meeting: Explain the product portfolio and business value of your solution on all levels, including business executives, tech executives, and whole project teams with project leads, architects, engineers, and business people.
- Evangelize the product portfolio and success stories: Perform internal and external events and create public content about case studies, technical architectures, and the business value of your solution mapped to industry and business problems. Events include webinars, business roundtables, tech meetups, and international conference talks. Content creation covers podcast interviews, blog posts, slide decks, and articles in magazines/electric journals.
- Collaborate with product and marketing: Close to evangelism, but often independent, work with the internal marketing to support product announcements, regional road shows, global webinars, customer case studies, and other marketing initiatives to generate product/vendor awareness and sales pipeline.
- Be a public spokesperson: Polished and comfortable speaking in larger public settings or events.
- Collaborate with product and engineering: Provide feedback from the meetings and public events to product management and engineering teams, like new feature requirements. And the other way, present the roadmap and strategic decisions to customers.
- Meet many stakeholders across entire customer projects and sales lifecycles: Work with prospects/customers and partners to ensure customer success. This includes joint planning of customer projects, a strategic roadmap for the enterprise architecture, or technical partnerships. What You Need to be Sucessful
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