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Network Support Specialist - Miramar Florida
Company: Pinnacle Group Location: Miramar, Florida
Posted On: 04/24/2024
Network Support SpecialistWork Location - 3088 N Commerce Pkwy, Miramar, FL 33025Positions Requested - 1Hours per Day - 10Hours per Week - 40Total Hours - contract to hire - Shift Schedule: Will be scheduled to work holidays
- Position is 4 days on, 3 off.
- Operating as a 24/7 dedicated operations team, Client's shift schedule entails 10-hour shifts, four days a week, with a quarterly rotation between 1st, 2nd, and 3rd shifts or as necessitated by the business.
- Upon selection, Client's dedicated team will provide a comprehensive 4-week training program to ensure your success in the role.
- Ability to work night shifts for a minimum of 3 months is mandatory. (Required)
- Job Overview: As a Network Support Specialist within Client's Network Management Center (NMC), candidate will be integral to the monitoring of the Client's Mobility & IP network, ensuring seamless cellular mobile services on cruise ships worldwide.
- This role involves maintaining the reliability and optimal performance of Client's network infrastructure, encompassing the Transport Network (Cisco Switching & Routing), Mobility Network (Ericsson RAN/Core devices for GSM, UMTS, and LTE, as well as DAS), and IoT solution for Container ships.
- Candidate's duties will include monitoring network activities, diagnosing and resolving issues, and delivering technical support to both internal and external stakeholders.
- Key Responsibilities: Network Monitoring
- Utilize network monitoring tools to continuously observe network performance and identify potential issues.
- Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.
- Issue Resolution
- Diagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.
- Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.
- Technical Support
- Provide timely and effective technical support to end-users and internal teams experiencing network-related problems.
- Communicate technical information clearly to both technical and non-technical audiences.
- Configuration and Maintenance
- Assist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.
- Collaboration
- Collaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.
- Participate in cross-functional teams to implement new technologies and address evolving business requirements.
- Documentation
- Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.
- Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.
- Emergency Response
- Act promptly during critical situations, providing support in the event of network outages or emergencies.
- Work closely with the Network Management Center (NMC) SMEs, Lead and Manager to escalate and coordinate responses to high-priority incidents.
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