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IT Support Technician (Helpdesk/Desktop) - Milton Florida
Company: Storage Strategies Location: Milton, Florida
Posted On: 04/19/2024
Job Type Full-time Description SSI is seeking an IT Support Technician (Helpdesk/Desktop) to join our team on a new Navy contract in the summer of 2024 at Whiting Field in Milton, FL. Submit your resume now to be part of the team on this new 5-year program! Opportunities for advancement in IT, telecom, & cyber security! DUTIES AND RESPONSIBILITIES : - Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
- Act as a primary point of contact for incoming Helpdesk phone calls and emails.
- Open and update Support Requests based on phone calls and emails.
- Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors.
- Configure and deploy workstations and laptops.
- Provide client locations with onsite support as necessary.
- Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
- Create and remove new user and computer accounts within and outside of domain environments.
- Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
- Regularly perform scheduled maintenance on desktops, laptops, and servers.
- Scan and maintain machines for security purposes.
- Provide technical assistance for common application and hardware issues.
- Research best practices for applications.
- Maintain confidential information as needed
- Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
- Escalate issues to Advanced Services and the Management team as appropriate.
- Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
- Other duties and projects as assigned Requirements
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