Customer Relations / Service Representative: Full Time - Wilmington Delaware

Company: Veolia North America
Location: Wilmington, Delaware
Posted On: 05/03/2024

Company Description About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website -
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. -
The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.
Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
Receives, investigates, and resolves customer calls, emails, complaints, and inquiries pertaining to billing, collections, and other customer service functions.
Responsible to achieve customer service metrics and satisfaction levels.
Ensure all service orders are complete and entered into the CIS.
Assist with routing new development for meter reading and entry into CIS.
Professionally perform reception and cashiering functions.
Process customer payments, prepare daily deposits, maintain cash reports.
Prepare billing adjustments.
Efficiently and accurately prepares, updates, maintains, and files a variety of customer billing and collections information, service orders, data, reports, and the like.
2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
- Regulated Utility or Municipality customer service experience preferred.
- Experience using CC&B Customer Billing Information System or similar is preferred.

Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.
Knowledge of Google platform.
The position deals largely with interacting with customers by phone, basic accounting and use of a computer terminal.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. More...

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