Senior Logistics Account Manager - Washington DC

Company: CS Recruiting
Location: Washington, DC
Posted On: 05/01/2024

Our client has become one of the Nation's largest full-service logistics companies. They are still privately owned, and they're proud of their heritage. With an ever expanding network and decades of industry experience, our client is confident their team won't just meet your logistics needs but exceed them.

Senior Logistics Account Manager
The Senior Logistics Account Manager is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations.

Job Type: Full-time

Responsibilities:

• Manage multiple accounts; develop positive working relationships with all customer touchpoints.
• Drive client retention, renewals, upsells, and client satisfaction.
• Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting, and QA.
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal.
• Prepare campaign insights reporting, including analysis and research.
• Manage weekly campaign status documents for review.
• Work closely with Finance on billing setup and invoicing.
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets, and campaign reporting.
• Provide input on new processes and workflows as needed.
• Focus on ensuring our client maintains superior customer service levels, operational excellence, and strategic insight.Experience:
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • 7+ years of experience in Customer Success and/or Account Management
  • Dynamic personality and is able to effectively engage and influence a variety of audiences at all levels of a business.
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
  • A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables.
  • Business acumen, sound decision-making, analytical, and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks.
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
  • Passion about business and dissatisfaction with the status quo - always thinking of ways to improve/grow assigned clients.
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated.
  • Working knowledge of computers and Microsoft Office suite of services.
    This position offers a competitive base salary.
    
    *LI-KR1
    #LI-Onsite
    
    Related to: -Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, -TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, -LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, -Flatbed, flat bed, flat-bed, tie downs, dunnage, conestoga, curtain side, lowboy, tarp, permit loads,Oversized, Over-dimensional, OD, RGN, Removable Gooseneck, Low boy, drop-deck, flat-bed, special permit, -Expedite, Just in time, just-in-time, last minute, package delivery, last-mile, team drivers, sprinter van, -Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, -Independent Contributor, Team Player, Individual Contributor, IC
    #J-18808-Ljbffr More...

        

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