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Unified Communications Engineer- Tier 3 - Colorado Springs Colorado
Company: CACI International Location: Colorado Springs, Colorado
Posted On: 05/18/2024
Unified Communications Engineer- Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Type of Travel: Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis. The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs), wide area networks (WAN) and unified communication (UC) services. Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients' LANs, WAN and Unified Communication services. Become a part of our great team and make a difference. More about this role: As a Tier 3 Network Operations Unified Communications Engineer, you'll be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades. You are expected as one of senior UC members coordinate ticket resolutions. You will be asked to provide technical resolution reports for critical outages in the UC environment. What will you do: -
Preform System upgrades and IAVA patches to Cisco Unified Call Manager -
Performs inventory asset management and accountability functions. -
Perform IOS Upgrades -
Draft Standard Operating Procedures (SOP) for UC operations. -
Troubleshoot systems failures and accessibility problems. -
Monitor system performance and track usage. -
Demonstrates innovative engineering acumen for improvements to site, location, or enterprise performance. -
Makes recommendations that enhance efficiencies for UC monitoring, management, and overall operations. -
Uses experience and knowledge articles to understand/implement potential workarounds. -
Updates knowledge articles and handles "how to" questions. -
Support UC KM management by entering solutions into the Solutions database. -
Participates in engineering designs/decisions supporting technical refresh of components directly impacting mission success. -
Will lead UC implementation, installation, and technical refresh projects within a site or locale. -
Works independently with general limited supervision. In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations. -
Problems faced are difficult but typically complex. May require detailed information gathering, analysis, and investigation to understand problems. Regularly employs creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience. -
May influence other technical staff through explanation of facts, policies, and practices. -
Responsibilities for UC ticket closure across UC OPS staff -
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.) -
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. -
Routing Service Requests to the appropriate organization required for incident resolution. -
Performs root cause analyses. -
Depending on Root Cause escalates to Engineeringfor potential design issues. -
Completes problem resolutions associated with incident ticket(s) -
May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services. Experience: - Bachelors + 10Yrs, or Masters + 9Yrs or equivalent industry experience
**---** DOD 8570 Certification Required: - Current IAT II
Clearance Requirement: - Minimum TS/SCI CI Poly
**---** What We Can Offer You: |
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