Call Center/Customer Sales & Service - up to 38k - Colorado Springs Colorado

Location: Colorado Springs, Colorado
Posted On: 05/15/2024

AppleOne is in partnership with Comcast to assist in the growth of their Colorado Springs Loyalty/Retention Service Center.



YOU'RE A KEEPER



Smart, intuitive and persuasive -

you build relationships that last.



For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the "family."



Equal parts detective, ally, troubleshooter and negotiator, you'll use your outstanding communication and listening skills to "bond" with the customer - relating to their situation and identifying/addressing their concerns. Using a thorough knowledge of our products, plans and packages, you'll re-ignite the customer's enthusiasm for all things XFINITY. And once they're convinced, you'll be ready to upsell new XFINITY products/services that meet their unique needs.



To qualify, you must have a high school diploma or its equivalent, along with 1-2 years of sales experience, ideally in a high-volume call center environment. You'll also need the flexibility to work weekends, evenings and/or overtime hours as needed. Fluent in another language? Certain locations have amazing bilingual opportunities available!



In return, we offer an extensive paid training program (including real-time "shadowing" of successful Retention professionals) and an attractive base salary, plus commission on the accounts you retain and/or upsell.



If you're the Keeper we're seeking, and you'd like to be part of our exceptional team, we'd like to hear from you.



Comcast is an Affirmative Action/EEO employer M/F/D/V



Apply for this great position as a loyalty specialist today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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