Director of Medical Support - Colorado Springs Colorado

Company: USAA
Location: Colorado Springs, Colorado
Posted On: 05/05/2024

Why USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. As a dedicated Director, Life, Health and Retirement Income , you will be primarily leading the Health Insurance Distribution teams who support USAA members Medicare insurance needs.

This role will direct multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Process Owners who are responsible for providing appropriate solutions to our members. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts. Maintains compliance with policies, procedures, and regulatory requirements.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

Manages and develops a team of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas.
Provides research and analysis on strategic initiatives and makes recommendations.
Analyzes existing workflow and processes by organizing and integrating resources and systems for Health, Life or Retirement Income areas.
Implements changes to promote efficient and effective operations within Health, Life or Retirement Income.
Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process and productivity improvements with Health, Life or Retirement Income.
Develops, processes and performance standards for Life, Health or Retirement Income.
Ensures appropriate coordination and implementation of Life Company specific programs, projects, and initiatives.
In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree)
- May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry.
- LIFE SPECIALIZATION / HEALTH SOLUTIONS: 8 or more years of related experience in financial services operations to include process improvement and business analysis.
-4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment.
- Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income


US military experience through military service or a military spouse/domestic partner
- Current Life and Health (Group 1) license
-8 or more years of experience with Medicare insurance solutions
-8 or more years of experience with Life insurance solutions
-Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. More...

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