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Senior Manager of Operations Strategy - Denver Colorado
Company: Disability Solutions Location: Denver, Colorado
Posted On: 05/04/2024
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 10 - 15%Job DescriptionAre you ready to unleash your full potential?-- We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.What you will be doingWe are seeking a dynamic and experienced Senior Manager of Operation Strategy to join our team. The ideal candidate will be responsible for driving operational improvements across our partner operations, partner integration, and partner launch functions. This role requires a strategic thinker who can critically assess current processes and technologies, identify areas of opportunity, and implement solutions to enhance partner experiences while increasing the scale of our business. - Partner with the operations leadership team, including partner operations across all segments, partner integrations, and launch teams to ensure smooth and efficient operations.
- Evaluate current processes, technologies, and workflows to identify areas for improvement and implement solutions to enhance partner experiences.
- Develop and implement strategies to increase operational efficiency and scalability while maintaining high standards of quality.
- Define key metrics, targets, and measurements to manage day-to-day business operations and improve transparency of team performance.
- Partner with business analytics teams to produce timely reporting and analytics for the operations teams.
- Create and manage all financial plans, including forecasting and tracking performance.-- Develop and implement action plans as needed.-- Be an early-warning system if our current staff capabilities (staff functions, levels, performance) and tools are not sufficient to get us from where we are to where we're going.
- Develop and maintain staff capacity plans for all Platform Operations functions.
- Collaborate cross-functionally with other teams such as product, engineering, sales, and customer success to drive operational excellence and support company goals.
- Evaluate, procure, and manage technology stack to support the operations teams.
- Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.What you bring:
- 7+ years' experience - background in payments operations, customer / partner support, project management, operations consulting, process improvement, and technology implementations
- Previous experience in a Payments environment strongly preferred.
- Experience working and interfacing with the C-Suite Expertise in project management, including designing, implementing, and managing projects.
- Change management experience - demonstrating the value, creating trust, and achieving adoption.
- Experience in organizing, influencing, and directing multiple teams and departments.
- Ability to draw insights from unorganized information and help drive process improvements accordingly.
- Strong communication skills, both written and verbal - ability to clearly articulate business issues and recommend / synthesize solutions.
- Self-starter, motivated by achieving measuring and goals within the team setting. Strong desire to make the entire team successful.
- Knowledge of Salesforce, HubSpot, Jira, Asana, Zendesk, MS Office Suite
- Bachelor's degree in business (or related field)What we offer you
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