Robotics Support Analyst I - Longmont Colorado

Company: TCGplayer.com
Location: Longmont, Colorado
Posted On: 04/27/2024

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

Location: Longmont, CO

About the team and the role:

Roca Robotics designs, manufactures and supports automation and digitization hardware and software for sorting and managing collectibles. Roca's current product, the Roca Sorter, can fully alphabetize 1000 Magic, Pokemon, or YuGiOh cards in two hours.

The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by assessing and addressing hardware and software issues affecting performance through technical support. This is done via chat, email, phone, and video call. The Robotics Support Analyst is also responsible for developing user documentation and instructions, occasional travel during the year to repair machines at customer sites, and occasionally packaging spare parts for shipment.

What you will accomplish

• Deliver excellent customer service to customers by answering inquiries, troubleshooting issues while using tools such as ZenDesk, chat, email, phone, and video calls. This includes a small number of cases requiring travel to customer sites for in-person resolution.
• Discover, investigate and issues related to robotics hardware, wiring, and software using Python, SQL, and Linux.
• Develop documentation and instructions for use and common repairs
• Provide maintenance mentorship to customers through phone, video, and Slack communications What you will bring
  • Prior customer service experience
  • Personal or professional experience working with hardware, machinery, equipment, electronics, or robotics. Prior remote support of robotics or complicated machines
  • ZenDesk or similar Customer Support Tracking. Basic Linux knowledge including usage of command lines
  • Familiarity with SQLite3, Python and Atlassian products such as Jira and Confluence
  • Familiarity with git and/or related code repository softwares
  • High school diploma or equivalent
    
    The pay range for this position $17-$27 per an hour
    
    Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.
    
    TCGplayer, a subsidiary company of eBay, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at careers@tcgplayer.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.
    
    Jobs posted with location as "Remote - United States (Excludes HI, NM)" excludes residents of Hawaii and New Mexico.
    
    This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. More...

        

    ---

    Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.

    ---