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Support Technician - Boulder Colorado
Company: Aurora Dairy Corp.
Location: Boulder, Colorado
Posted On: 04/18/2024
Come and work with a 2024 USA Top workplace and be a part of our dynamic IT team as a Support Technician for our Boulder, CO headquarters. Aurora Organic Dairy is a vertically integrated organic dairy that is committed to producing products with integrity, from cow to carton to consumer.
Purpose:
The Support Technician will be primarily responsible for the day-to-day company IT needs. The Support Technician's role is to provide a single point of contact for end users to receive support and maintenance within AOD's desktop computing and multi-site environments.
Essential Responsibilities:
- Install, diagnose, repair, and upgrade PC hardware and software for optimal performance.
- Troubleshoot issues in person, by phone, or email; collaborate with third-party vendors.
- Record service desk inquiries in the ticketing system.
- Install and configure IT software and equipment, including desktop PCs, laptops, cell phones, and VOIP systems.
- Recommend proactive solutions for upcoming IT needs.
- Collaborate with farm staff for routine maintenance scheduling.
- Maintain computer inventory and control IT assets.
- Conduct new hire office setup and provide hardware and software training.
- Work with third-party IT vendors to resolve network and VOIP issues.
- Support testing and deployment of new applications and systems.
- Execute special projects as requested by IT management.
- Populate and update the AOD IT Knowledgebase.
- Maintain effective verbal communication skills.
- Interact with vendor support to resolve technical issues.
- Attend internal training and meetings to stay updated on technology.
- Provide back-up support to other IT members.
- Participate in on call rotation.
- Travel to remote locations
- Other duties as assigned Knowledge & Experience:
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