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Professional Services Consultant (Scale & Managed Services) - San Francisco California
Company: Gong.io
Location: San Francisco, California
Posted On: 05/21/2024
Professional Services Consultant (Scale & Managed Services) Atlanta - Chicago - Salt Lake City - San Francisco Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit -www.gong.io . Professional Services Consultants work hand-in-hand with new and existing customers to properly configure, deploy, and operationalize the Gong Platform so they can achieve mission-critical business outcomes. They are comfortable embedding themselves as trusted advisors within customers' revenue teams - providing strategic insight into business process mapping, technical configuration, change management methods, and energizing a user base to drive adoption. -
In this role, you will support two key modalities within Gong's broader Professional Services org: Scale Delivery and Expert Services. Gong's Scale framework aims to offer our best-in-class services to all customers, regardless of the size of their revenue org. This segment is ripe for disruption, so the team will get to flex its creative muscles and deliver high-value digital engagements in a one-to-many fashion for small teams and startups on the cusp of revenue acceleration. Moreover, our Expert Services arm offers existing Gong customers access to ongoing consulting resources as an extension of their revenue team - allowing them to embed proactive insights and reactive support throughout their value realization journey We are preferably looking for someone to join our team near one of our office hubs: San Francisco, Salt Lake City, Chicago OR Atlanta. RESPONSIBILITIES - Provide a best-in-class implementation experience and ensure that Gong is influencing new customers' revenue outcomes
- Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
- Effectively prioritize competing objectives across multiple customer engagements.
- Consult on change management practices that empower sustained adoption throughout a customer journey
- Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
- Maintain product expertise across the Gong product line, API's, and 3rd party apps.
- Work closely with customer's technical and security teams to deploy Gong, and guide them in integrating with their internal systems.
- Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
- Conduct & coordinate meetings onsite and remotely according to Gong's Professional Services methodology standards.
- Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services QUALIFICATIONS -
- 4+ years of consulting experience, preferably in a customer-facing professional services role.
- Track record of building trust and developing customer relationships
- Previous Cloud, SaaS, and/or enterprise software experience.
- Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline is strongly preferred
- Knowledge of project management essentials (scope, schedule and budget management)
- Strong CRM experience or knowledge (Salesforce.com, Hubspot, or Dynamics preferred).
- Experience with SaaS applications that support large-scale business processes.
- Ability to work with various customer Ops & Technical teams.
- Proven ability to influence change within customer organizations.
- Excellent communication, interpersonal skills, and eloquent writing skills.
- Desire to embrace change and hypergrowth in your role, your team, your organization's strategy, and the products you support
- Willingness to travel. PERKS & BENEFITS -
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $89,600 - $125,000 USD. - Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. Are you legally authorized to work in the US? -*
-- Will you now or in the future require sponsorship for an immigration-related employment benefit, such as H-1B, E-3, TN, etc.? -*
-- Gong will collect and use your personal data (e.g. - name, email, resume info) to evaluate your application for employment. Gong will save your personal data for up to 2 years in order to consider you for other, future potential job opportunities. We are happy to delete your data upon request. - For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Gong.io's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Gong.io's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Gender Please select Gender Are you Hispanic/Latino? Please select Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Veteran Status Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: |
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