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Retention Specialist - San Francisco California
Company: Center For Employment Opportunities Location: San Francisco, California
Posted On: 05/17/2024
Retention Specialist Marin, CAIn Person Anticipated deadline to submit application: May 15, 2024 before 6 pm PDT. Position may close early if application limit is met. Apply promptly for full consideration. The Opportunity We're looking to hire a resilient and results-driven Retention Specialist for our local program who will keep our program participants fully engaged in the labor force for at least twelve months after they've secured full-time employment. Successful Retention Specialists understand customer relationship management and work to build strong and trusting relationships with participants; strategically manage their caseloads, balancing the needs of individual participants with organizational needs to achieve programmatic outcomes; and hold themselves accountable for capturing a running record of participant interactions and milestone achievements within CEO's case management system. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role. Who We Are The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities. What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996. Who You Are - You're deeply dedicated to social justice and perhaps are already working in the re-entry space
- You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
- You're passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy
- You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
- You have strong customer service skills and take a human-centered approach when communicating with participants
- You have strong time management and prioritization skills
- You're able to anticipate problems, evaluate them, and determine and implement solutions
- You're computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
- You come to CEO with 1-2+ years of related experience Major Responsibilities
Responsibilities of the Retention Specialist include but are not limited to: |
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